Client Success Manager

Our mission is to create incredible levels of economic value for our clients by improving their source to pay process, achieving measurable results faster through our unique combination of deep source to pay expertise, Big Data analytic techniques, and SAAS software. Our approach to creating value is based on leveraging our clients own large scale data sets, employing the most effective big data analytic techniques and our highly collaborative process with our clients. We ensure our clients realize these performance improvements over the long term by delivering world class products that enable front line employees to sustain this momentum into the future.

What do we expect from our Client Success Manager?

• Responsible for delivering assigned projects on-time, on budget, and with the necessary quality to exceed client expectations
• Helps defines project scope, deliverables and meeting roadmaps with Rosetta project leadership team and clients
• Identifies resources needed to complete the work and collaborates with staffing team to assemble appropriate skills/teams
• Forecasts, manages, and reports on project financials, planned vs actual project schedule, and resource utilization. Provides weekly status reports to communicate with Rosetta leadership
• Manage Rosetta teams of consultants, and sometimes, client staff at client site
• Generates powerful insights on a broad range of client situations, translating them into innovative solutions and client results
• Independently structures complete presentations of C-suite level quality, while appropriately leveraging team resources
• Develops respectful peer relationships with key senior executives based on results, political judgment and joint development of priorities which may have the potential to create future demand for Rosetta
• Involved in account planning and building broader relationships at the client and heavily involved in identifying relationship building needs for the leadership team
• Leads the project team process intellectually and emotionally with a high degree of maturity and inspiration by embodying Rosetta’s vision, mission, values and strategy
• Teach others how to develop valuable business development skills, tools, templates, and frameworks
• Contributes to best practices, solution development and IP development for the firm
• Meets travel requirements

• You have a Master degree or equivalent by experience
• Minimum of 5 years of experience at a top tier consulting firm
• You have strong leadership and people skills
• You are professional, organized and result oriented
• You are commercial and customer oriented, thus in position to build and maintain trust with the customer.
• You are fluent in English and Dutch and/or French. Additional languages are a plus

• A challenging working environment - we are a start-up in the FINTECH arena
• An attractive remuneration package
• A continuous training program adapted to your development needs